Digital Transformation at the ATO: A conversation about the design imperative (October 2016)

Digital Transformation at the ATO: The Design Imperative from Design Managers Australia


Co-Design – More Than Post-It’s and Goodwill (November 2013)

Co-Design – more than post-its and goodwill from Design Managers Australia


Innovation – Two Perspectives : A Case Study in Complex ICT (GovCamp – July 2013)

Innovation – Two Perspectives from Design Managers Australia


User Types in Service Design (November 2012)

User Types in Service Design from Design Managers Australia


Public Sector Design (May 2012)

Public Sector Design – Driving Internal and External Change One Step at a Time from Design Managers Australia


Social Media Workshop Series for ACT Sport and Recreation (August 2012)

Social media framework template from Design Managers Australia


Social Media Planning Framework (August 2012)

Social media framework template from Design Managers Australia

Articles and Publications

ACTCOSS Newsletter

  • Co-Design: Improving Policy and Service Development and Implementation Seeing consumers as active participants and assets
  • Issue 66 – December 2013

IMG_0538Government ICT: From Infrastructure to Service Enabler

  • TouchPoint: The Journal of Service Design
  • September 2013

PSIIn Defence of Design: Far More than Jargon

  • The Public Sector Informant
  • February 2012





Service Design Principles for Working with the Public Sector

  • A Collaborative Think Piece written with Scottish Design Agency, Snook.
  • June 2014

Publications we’ve contributed to

IMG_2204Designing for Behavior Change: Applying Psychology and Behavioral Economics By Stephen Wendel

  • O’Reilly Media – November 2013
  • Contributed: Customer Experience Map example
PearsonInteractieve marketing, 2e editie (incl. XTRA) By Marenna van Reijsen, Theo Zweers en Huub Janssen

  • Pearson Education, Netherlands – June 2013
  • Contributed: Illustration of a service

Airport Operations (Third Edition) – Norman Ashford, HP Martin Stanton, Clifton Moore, Pierre Coutu, John Beasley.

  • McGraw Hill – January 2013
  • Contributed: Illustration for value of mapping experience


Innovation: Two Perspectives (video from GovCamp presentation – July 2013)

DESIS Lab Melbourne – Panel Discussion (June 2012)