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  • Having a service focus and a traditional organisational hierarchy – three uneasy tensions

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  • Right Birth, Your Choice – promoting choice for women and families in birthing

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  • Exploring the Desire Path – appearances, evidence and expertise

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Fortuitous crossover this week when our long-term Fortuitous crossover this week when our long-term work on school leadership and integrating community interaction met up with a previous project we worked on in action - Active Streets!
From research to paper prototyping with subject ma From research to paper prototyping with subject matter experts to digitising. Know no other way to get everyone, literally on the same page for exploring complex business service experience modelling.
Insightful reflection from a collaborator/client w Insightful reflection from a collaborator/client working with us on delivering services in a large complex organisation - “It’s always hard to think about the WHY and WHAT we have to do, when you are constantly having to describe the history of WHO and HOW we’ve done things.”
We always love a project kick off that uses visual We always love a project kick off that uses visualising and conversation to ‘hearten’ team members that you’re on the right track together and doing the right thing for their complex worlds (often made complicated by too many voices).
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Having a service focus and a traditional organisational hierarchy – three uneasy tensions

February 2020 - Having a service focus and a traditional organisational hierarchy - three uneasy tensions and how we try and counter them in practice.

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Right Birth, Your Choice – promoting choice for women and families in birthing

December 2019 - sharing the short video we made with local women's health pioneers in Canberra on how to have the birth you need and deserve, and how to make the right decisions for you and your baby’s care

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Exploring the Desire Path – appearances, evidence and expertise

September 19 - where we explore the concept of physical and metaphoric desire paths in service design.

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